Refund policy

Last Updated: October 13, 2026

At SYKERUNS, we value every customer's trust and are committed to providing a clear, fair, and reliable after-sales experience.

This policy explains how order cancellations, returns, exchanges, damaged or defective item claims, return shipping costs, and refunds are handled for purchases made directly through sykerunsport.com.

SYKERUNS is operated by Sykes Trading Limited. By placing an order on sykerunsport.com, you acknowledge that you have reviewed this policy. Nothing in this policy limits any rights that cannot be waived under applicable law.

1. Return Policy Summary

  • Order cancellation window: Within 2 calendar days (48 hours) after placing the order, provided the cancellation request is received before actual shipment.
  • Order processing time: Usually 1–3 business days after successful payment for in-stock orders.
  • Return request window: Within 30 days of delivery.
  • Condition for non-quality-related returns: Unused, unmodified, and in original condition and packaging.
  • Return method: By mail after written approval from SYKERUNS.
  • Non-quality-related returns: The customer is responsible for the actual return shipping cost, subject to the maximum amounts stated in Section 7.
  • Verified defects, confirmed shipping damage, or incorrect items sent by SYKERUNS: SYKERUNS covers the approved return shipping cost.
  • Restocking fee: None for an approved return.
  • Handling or administrative fee: None for an approved return.
  • Refund initiation: Within 7 business days after the returned item has been received, inspected, and approved.
  • Refund posting: The customer's bank, card issuer, or payment provider may require additional time. The credit should normally appear within 15 business days after approval.

Returns involving a verified defect, confirmed shipping damage, or an incorrect item are reviewed separately under Section 8 and are not automatically disqualified solely because the product was opened or reasonably tested.

2. Non-Returnable Items

The following items are not eligible for non-quality-related returns:

  • Products purchased from non-SYKERUNS websites or unauthorized third-party sellers.
  • Products showing signs of riding, dirt, dust, odor, wear, damage, improper assembly, or unauthorized modification.
  • Opened, installed, charged, or used batteries, unless there is a verified quality issue.
  • Opened or used helmets, protective gear, controllers, chargers, and other safety-related or functional accessories, unless there is a verified quality issue.
  • Customized or special-order items.
  • Items clearly marked as final sale or non-returnable before purchase.
  • Gift cards, promotional items, giveaways, free accessories, stickers, and gift kits.
  • Items damaged or lost because of customer misuse, improper storage, improper maintenance, unauthorized modification, or customer-arranged return shipping.

Unopened and unused batteries may be eligible for return within 30 days of delivery, subject to written approval and the applicable return shipping cost described in Section 7.

Nothing in this section limits a customer's rights regarding a verified defect, confirmed shipping damage, an incorrect item, or any rights that cannot be waived under applicable law.

3. Order Processing and Cancellation Policy

Order Processing Time

In-stock orders are usually processed within 1–3 business days after successful payment. Business days are Monday through Friday, excluding U.S. public holidays. Processing includes payment verification, order preparation, packing, and arrangements for carrier collection. It does not include transit or delivery time.

Orders may ship sooner than the stated processing period. The processing estimate does not guarantee that an order will remain unshipped for the full cancellation window.

For pre-orders, backordered items, or products with a different processing schedule disclosed before purchase, the schedule stated on the product page applies. If an unexpected processing delay occurs, we will notify the customer by email with an updated estimate.

Cancellation Window and How to Cancel

Customers may request cancellation within 2 calendar days (48 hours) after placing an order, provided the cancellation request is received before the order is actually shipped.

To cancel, email support@sykerunsport.com with the subject line “Cancel Order #[Your Order Number]”. Include your order number, the name used for the order, and the email address used at checkout.

If we receive your cancellation request within the stated 48-hour cancellation window and before the order is transferred to the carrier, you are eligible to cancel the order. Eligibility is determined by the time your request reaches our support email inbox and the actual carrier handover time, rather than the time our support team replies.

Warehouse preparation, packing, or creation of a shipping label or tracking number alone does not count as shipment and does not prevent cancellation when the above conditions are met. Shipment occurs when the package is physically transferred to the carrier.

For an eligible cancellation, no cancellation fee, handling fee, administrative fee, or restocking fee is charged. Our support team will confirm the cancellation by email and initiate a full refund to the original payment method within 7 business days after cancellation is confirmed. The customer's bank, card issuer, or payment provider may require additional time to post the refund.

If more than 48 hours have passed and the order has not shipped, please contact us. We will review whether cancellation can still be arranged; cancellation outside the stated window is not guaranteed. This does not limit any cancellation or refund rights that cannot be waived under applicable law.

Please verify your shipping address, phone number, email address, product model, color, and quantity before completing your purchase.

After Shipment

If the order was already physically transferred to the carrier before your cancellation request was received, it can no longer be cancelled as an unshipped order. Generating tracking information alone does not make an order ineligible for cancellation.

If we ship an order after receiving a cancellation request that met both the stated cancellation deadline and the pre-shipment requirement, we will honor the cancellation and arrange any necessary interception or return at no cost to the customer.

For other orders that have already shipped, the customer may request a return after delivery under the 30-day return process described in this policy.

If an order is refused, returned to sender, or becomes undeliverable because of an incorrect or incomplete address provided by the customer, the actual carrier return cost may be deducted from the refund. A breakdown of any applicable carrier charge will be provided before the refund is finalized.

For one complete bike order, the total return shipping deduction will not exceed $180 per unit, including both cartons when the model is shipped in two packages. These deductions do not apply when SYKERUNS ships an order after receiving an eligible cancellation request.

4. Order Modification Policy

Before Shipment

If you need to change the shipping address, product model, color, quantity, or another order detail, please contact support@sykerunsport.com immediately.

We will try to assist before shipment whenever possible. Requested changes are not guaranteed once warehouse processing has begun.

If the replacement product has a higher price, the customer must pay the price difference before shipment. If it has a lower price, the approved difference will be refunded to the original payment method.

After Shipment

Once an order has shipped, changes are generally not available. This includes changes to the shipping address, model, color, delivery hold, or delivery preference.

Any carrier-approved change requested by the customer may cause delivery delays. Any actual carrier charge must be disclosed to and approved by the customer before it is applied.

5. Exchange Policy

Before Shipment

Before shipment, customers may request an exchange for another product. Any applicable price difference must be paid before shipment.

No exchange handling fee, administrative fee, or restocking fee is charged before shipment.

After Delivery

Exchange requests may be submitted within 30 days of delivery, based on the carrier tracking record.

For a non-quality-related exchange, the item must be unused, unmodified, in original condition, and returned in the original packaging with all accessories, manuals, parts, tags, keys, chargers, and documents.

Non-quality-related exchanges are processed as an approved return followed by a new order. The customer is responsible only for the applicable return shipping cost described in Section 7. No separate handling, administrative, or restocking fee is charged.

If the product is confirmed to be defective, damaged, or incorrect because of SYKERUNS or the carrier, SYKERUNS will provide an appropriate approved solution without charging the customer return shipping, handling, administrative, or restocking fees.

6. Return Eligibility and Conditions

For non-quality-related returns, requests must be submitted within 30 days of delivery, based on the carrier tracking record.

To qualify for a non-quality-related return, the item must be:

  • Unused and in original condition.
  • Free from dirt, dust, odor, wear, damage, or unauthorized modification.
  • Packed securely in the original packaging.
  • Returned with all original accessories, manuals, parts, tags, keys, chargers, and documents.

Please keep the original packaging for at least 30 days after delivery.

For an approved defective, damaged, or incorrect-item return, if the original packaging is unavailable, contact SYKERUNS before shipping. Our support team may provide alternative protective-packaging instructions. The absence of original packaging does not automatically eliminate rights that cannot be waived under applicable law.

Do not send a return before receiving written authorization and return instructions from SYKERUNS. Unauthorized returns may be refused or delayed because the receiving warehouse requires the correct return authorization and routing information. No separate unauthorized-return fee is charged.

7. Non-Quality-Related Return Shipping Costs

For a return that is not caused by a verified product defect, confirmed shipping damage, or an incorrect item sent by SYKERUNS, the customer is responsible for the actual return shipping cost.

This includes returns caused by personal preference, ordering the wrong model or color, changing your mind, refusing delivery, or providing an incorrect or incomplete delivery address.

The maximum return shipping deductions are:

  • Complete electric bike: Up to $180 per unit.
  • Accessory: Up to $30 per item.
  • Unopened and unused battery: Up to $100 per item.

These amounts are return shipping limits, not restocking fees. SYKERUNS does not charge a separate restocking fee, handling fee, or administrative fee for an approved return.

Before the return is authorized, our support team will provide the return instructions and estimated return shipping cost. The actual return shipping cost, not exceeding the applicable amount listed above, may be deducted from the refund.

For models shipped in two cartons, including X7 and X7-L, both cartons may need to be returned separately. The combined return shipping deduction for one complete bike will not exceed $180 per unit.

Return Label and Payment Method

For an approved non-quality-related return, SYKERUNS may provide or arrange a prepaid return shipping label. If a prepaid label is provided, the actual label cost, not exceeding the applicable limit stated above, may be deducted from the refund.

If SYKERUNS authorizes the customer to purchase return shipping directly, the customer pays the carrier directly and no separate return-label deduction will be made by SYKERUNS.

Customers must not arrange a complete-bike return without written approval, because the authorized carrier, return address, packaging method, and number of cartons may differ from the original shipment.

8. Damaged, Defective, or Incorrect Items

Please report visible shipping damage, missing items, or an incorrect product within 7 days of delivery whenever reasonably possible so that we can submit a timely carrier or warehouse claim.

A manufacturing defect discovered after the first 7 days may still be eligible for assistance under the applicable SYKERUNS Limited Warranty and applicable law.

Please contact support@sykerunsport.com and provide:

  • Order number.
  • Tracking number.
  • A clear description of the issue.
  • Photos or videos showing the affected product or part.
  • For shipping damage claims, photos of the outer carton, inner packaging, shipping label, and visible carrier damage.

Please keep the original packaging, affected item, and related documents until the review is complete.

Our support team generally provides an initial response within 24 business hours. After all required information is received, the claim is generally reviewed within 3–5 business days.

If the issue is confirmed, SYKERUNS may provide replacement parts, repair support, exchange, product replacement, an approved free return, or another appropriate remedy.

Partial compensation may be offered only when appropriate and will be applied only after the customer agrees to the proposed amount and resolution in writing.

If the issue is confirmed to be caused by SYKERUNS or the carrier, the customer will not be charged the approved return shipping cost.

Minor cosmetic marks, small scratches, slight paint loss, or minor outer-carton damage that does not affect product safety or function may not qualify for a free replacement or full refund. Each claim will be reviewed based on the evidence provided.

9. Return and Exchange Process

Step 1: Submit a Request

To request a return or exchange, email support@sykerunsport.com within 30 days of delivery. Include:

  • Your order number and the name and email address used at checkout.
  • The product name, model, and quantity you want to return.
  • The delivery date and reason for the return or exchange.
  • Supporting photos or videos when applicable, including product and packaging photos for damage, defect, or incorrect-item claims.

Step 2: Review and Approval

Our support team generally provides an initial response within 24 business hours. After all required information is received, the request is generally reviewed within 3–5 business days.

Do not ship the item before receiving written return authorization. We will provide a return authorization number or reference, packing instructions, the approved carrier method, and any applicable return shipping cost before the item is sent.

Step 3: Confirm the Return Address

U.S. Return Address:
SYKERUNS Returns
8599 Rochester Ave, Suite 100
Rancho Cucamonga, CA 91730
United States

This is our return receiving address. Please obtain written authorization before sending a package to this address and follow the routing instructions and shipping label provided by our support team. If a different receiving location is necessary for a specific item, we will provide the address in writing before you ship. Do not use the original outbound shipping address unless it is confirmed in your return instructions.

Step 4: Include Return Information Inside the Package

Place a printed or clearly handwritten return note inside each carton containing:

  • Your order number.
  • The return authorization number or reference provided by SYKERUNS.
  • Your full name and contact email address.
  • The product name, model, and quantity in that carton.
  • The reason for the return and a brief description of any reported issue.
  • Whether the approved request is for a refund or an exchange.

You may also include a copy of your order confirmation or proof of purchase. For a return with more than one carton, include a copy of the return note in every carton and identify the cartons as “1 of 2,” “2 of 2,” or as instructed by our support team. Do not include full payment card details.

Step 5: Pack the Item Securely

  • Original packaging: For a non-quality-related return, use the original shipping carton or cartons, foam inserts, protective supports, and other original packing materials. Keep the product unused, unmodified, and in original condition.
  • Complete contents: Include all original accessories, manuals, parts, tags, keys, chargers, and documents required for the approved return, along with any included free accessories or gift kits that formed part of the returned product package. If support authorizes a part-only return, return only the specified parts.
  • Protection: Secure the bike and loose components so they cannot move inside the carton. Protect the frame, display, controls, wheels, and other exposed parts with the original padding or approved protective materials. Pack chargers, keys, and small parts separately within the carton so they cannot scratch or strike the product.
  • Assembly and carton configuration: Follow our written instructions for any disassembly and for returning the product in its original carton configuration. Models supplied in two cartons, including X7 and X7-L, must be returned in the approved number of cartons. Do not force the complete bike into a single carton.
  • Battery handling: Follow the battery preparation, packaging, and carrier instructions provided by SYKERUNS. Do not ship a damaged, swollen, leaking, or overheating battery; contact our support team for separate instructions before arranging transport.
  • Sealing and labels: Seal every carton securely with strong shipping tape. Remove or cover old shipping labels and barcodes, and attach the correct approved return label to each carton. Do not apply tape or shipping labels directly to the product.
  • Packaging unavailable: For an eligible defective, damaged, or incorrect-item return, contact us if the original packaging is missing or damaged. Obtain alternative protective-packaging instructions before shipping. The absence of original packaging does not automatically eliminate rights that cannot be waived under applicable law.

Take photos of the item, included contents, internal protection, and sealed cartons before handing them to the carrier. Keep these photos and your shipping receipt until the return is completed.

Step 6: Ship and Share Tracking

Use the approved trackable shipping method and follow the written return instructions. After handing the package to the carrier, email us your order number and the tracking number for each carton. Keep your carrier receipt as proof of shipment.

The customer is responsible for loss or damage caused by inadequate return packaging or by ignoring the approved return instructions. Any related deduction or refusal will be explained with supporting inspection details as described in this policy.

Step 7: Inspection and Processing

After the return is delivered, SYKERUNS generally inspects it within 3–6 business days.

If the return passes inspection, the approved refund or exchange will be processed. For an approved exchange, the replacement shipment is generally arranged within 3–7 business days after inspection, subject to inventory availability and carrier conditions.

10. Refund Policy

SYKERUNS initiates an approved refund to the original payment method within 7 business days after the returned item has been received, inspected, and approved.

After the refund is initiated, the customer's bank, card issuer, or payment provider may require additional time to post the credit. The credit should normally appear within 15 business days after approval, depending on the payment provider.

For an approved non-quality-related return, the refund may be reduced only by:

  • The actual return shipping cost disclosed under Section 7.
  • The actual documented replacement cost of missing original parts, accessories, manuals, keys, chargers, or packaging, only when the missing item materially reduces the returned product's value.

Any deduction for missing items will be based on the actual replacement cost, will not be calculated as a percentage of the product price, and will be supported by an itemized inspection record provided to the customer before the refund is finalized.

SYKERUNS does not charge a separate restocking fee, handling fee, administrative fee, or refund-processing fee for an approved return.

If checkout showed free outbound shipping, SYKERUNS will not create or deduct a separate original outbound shipping charge after the return.

Any outbound shipping charge that the customer actually paid at checkout is non-refundable for a non-quality-related return, unless otherwise required by applicable law.

For a verified defect, confirmed shipping damage, or an incorrect item sent by SYKERUNS, the customer will not be charged approved return shipping.

11. Late or Missing Refunds

If the refund does not appear after the stated posting period, please first check your bank or payment account.

Then contact your card issuer, bank, or payment provider, as additional posting time may apply after the refund has been initiated.

If you have completed these steps and still have not received the refund, contact support@sykerunsport.com with your order number and refund details.

12. Important Notes

  • Do not send any item without prior written authorization and return instructions from SYKERUNS.
  • Items that do not meet the stated return conditions may be refused. Before any reduction or refusal, SYKERUNS will explain the reason and provide supporting inspection details when available.
  • Customers are responsible for secure return packaging and following the approved return instructions.
  • SYKERUNS is not responsible for products purchased from unauthorized third-party sellers or platforms outside sykerunsport.com.
  • Damage caused by customer-arranged freight forwarding or an unauthorized third-party forwarding service is not treated as original carrier damage caused by SYKERUNS.
  • All returns and exchanges must follow the written instructions provided by our support team.

13. Relationship to Other Policies

This Return & Refund Policy should be read together with:

If a product-specific page clearly discloses a lawful exception before purchase, that exception may apply to the specific product. Any product-specific exception must not reduce rights that cannot be waived under applicable law.

14. Contact

Business Name: Sykes Trading Limited

Brand: SYKERUNS

Email: support@sykerunsport.com

Phone: +1 626-492-3482

U.S. Return Address:
SYKERUNS Returns
8599 Rochester Ave, Suite 100
Rancho Cucamonga, CA 91730
United States

Returns must be authorized in writing before shipment. See Section 9 for the return procedure and packaging requirements.

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM PST

General Support Response Time: Within 24 business hours.