Shipping policy
Last updated: [May 21, 2026]
This Shipping Policy applies to orders placed through sykerunsport.com, operated by Sykes Trading Limited (“SYKERUNS,” “we,” “us,” or “our”).
1. Shipping Destination
We currently ship to the United States.
Shipping availability may vary depending on the product, delivery address, carrier restrictions, and applicable laws or regulations.
2. Order Processing Time
In-stock products are typically processed within 3 to 7 business days after payment is confirmed.
Processing time may be longer during peak seasons, product launches, holidays, pre-order periods, or when additional order verification is required.
3. Pre-Order Shipping
Some products may be sold as pre-order items.
For pre-order products, the estimated shipping time will be shown on the product page, checkout page, or order confirmation email.
Estimated pre-order shipping timelines are not guaranteed and may change due to production, customs clearance, logistics delays, weather, carrier capacity, or other circumstances beyond our control.
If your order includes both in-stock and pre-order items, the order may ship together when all items are available unless otherwise agreed.
4. Shipping Time
Estimated transit time for available products is usually:
5 to 8 business days after the order has been processed and handed over to the carrier.
For pre-order products, estimated delivery time may be longer. If your Shopify checkout displays a custom shipping timeline such as “10 to 20 business days” or “2 to 4 weeks,” that timeline applies to the order.
5. Shipping Cost
We may offer free shipping to eligible orders in the United States.
Shipping rates, if any, will be displayed at checkout before you place your order.
Free shipping promotions may be subject to order value, product type, destination, or promotional terms shown on the website.
6. Large Item Delivery
Electric dirt bikes are large and heavy products. Delivery may be handled by parcel carrier, freight carrier, or other logistics providers depending on the product and destination.
For large-item delivery, the carrier may contact you to confirm delivery details. Please ensure your shipping address, phone number, and email are accurate.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, extra fees, or lost shipments caused by incorrect, incomplete, or inaccessible addresses.
If an order is returned due to an incorrect address or failed delivery, the customer may be responsible for additional shipping fees.
8. Order Tracking
Once your order ships, we will provide tracking information by email when available.
Tracking updates may take 24 to 72 hours to appear after the carrier receives the shipment.
9. Delivery Inspection
Please inspect the package upon delivery.
If the package appears damaged, please take photos or videos before opening it. If possible, note the damage with the carrier at the time of delivery.
If your product arrives damaged, defective, or missing parts, please contact us within 7 days of delivery at support@sykerunsport.com.
10. Shipping Delays
Shipping delays may occur due to:
- Weather
- Holidays
- Customs or regulatory inspections
- Carrier delays
- Incorrect delivery information
- Remote delivery locations
- High order volume
- Production or pre-order delays
- Force majeure events
We will do our best to assist you, but we are not responsible for carrier delays or delays caused by circumstances beyond our reasonable control.
11. Risk of Loss
Risk of loss or damage passes to the customer when the product is delivered to the shipping address, unless otherwise required by applicable law.
12. International Shipping
At this time, our primary shipping market is the United States. If shipping to other countries or regions becomes available, shipping rates and delivery times will be shown at checkout.
13. Contact Us
If you have questions about shipping, delivery, or tracking, please contact:
Sykes Trading Limited
Website: https://sykerunsport.com
Email: support@sykerunsport.com
Phone: +1 626 492 3482
Registered in: Kin Fat Lane, Lane Up Room211,7/F, Tuen Mun, New Territories Hong Kong SAR