Shipping policy

Last Updated: July 11, 2026

This Shipping & Delivery Policy is provided by Sykes Trading Limited, the legal operator of the SYKERUNS online store.

At SYKERUNS, we are committed to providing clear shipping information and reliable order fulfillment for customers purchasing through sykerunsport.com.

This policy explains our shipping area, processing time, estimated delivery time, shipping charges, split-package delivery, address changes, delivery issues, shipping damage claims, return shipping responsibilities, and related customer support procedures.

By placing an order on sykerunsport.com, you acknowledge that you have reviewed this Shipping & Delivery Policy. Nothing in this policy limits any rights that cannot be waived under applicable law.

1. Shipping Area

We currently ship to eligible physical street addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • Other U.S. territories
  • APO, FPO, or DPO addresses
  • P.O. boxes

A complete and valid street address is required for delivery. Some remote, restricted, or carrier-limited locations may not be serviceable.

2. Shipping From

Eligible U.S. orders are stored, processed, and fulfilled through our authorized third-party logistics operations in the United States.

U.S. Fulfillment Warehouse (Third-Party Logistics Facility):
8599 Rochester Ave, Suite 100
Rancho Cucamonga, CA 91730
United States

This facility is used for inventory storage, order processing, and outbound fulfillment. It is not the registered office, corporate headquarters, branch office, or legal business address of Sykes Trading Limited.

Sykes Trading Limited remains the legal operator of the SYKERUNS online store and is registered in Hong Kong SAR.

The specific shipping location may vary depending on product availability, inventory allocation, package size, carrier requirements, and the customer's delivery address.

We may use UPS, FedEx, USPS, DHL, or another qualified carrier depending on the product, package dimensions, destination, and carrier availability.

The U.S. fulfillment facility is not automatically an authorized customer return address. Customers must contact support@sykerunsport.com and receive written return authorization and the correct return instructions before sending any product.

3. Shipping Charges

Eligible Bike Orders

Eligible complete bike orders include free standard shipping within the 48 contiguous United States when free shipping is displayed on the product page or at checkout.

Accessories, Parts, Batteries, and Other Items

Shipping charges for accessories, replacement parts, batteries, and other items are displayed at checkout before payment.

Some accessory or parts orders may qualify for free shipping when a free-shipping offer is clearly displayed on the product page or at checkout.

The shipping amount shown in the final checkout order summary is the applicable outbound shipping charge for the order.

4. Order Processing Time

Most in-stock orders are processed within 3–7 business days after payment is successfully completed and any required order verification is finished.

Business days are Monday through Friday, excluding U.S. federal holidays and carrier holidays.

Processing may take longer during promotional periods, holidays, high-order-volume periods, inventory transfers, warehouse receiving, address verification, payment review, or other operational delays.

Placing an order does not mean the package has shipped. A shipment is considered dispatched after it has been transferred to the carrier and tracking information has been issued.

5. Estimated Delivery Time

After dispatch, standard delivery generally takes approximately 5–10 business days.

The total estimated time from order placement to delivery is generally 8–17 business days for in-stock items.

These timeframes are estimates and are not guaranteed delivery dates. Delivery may be affected by:

  • Carrier delays or capacity limits
  • Weather or natural events
  • Holiday schedules
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Delivery appointment requirements
  • Package size or weight restrictions
  • Events outside the reasonable control of SYKERUNS

Please Note: Delivery dates shown on product pages, at checkout, or in tracking systems are estimates. Some large or high-value shipments may require a signature, adult recipient, or delivery appointment.

6. Order Tracking

After an order is dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

Tracking activity may take up to 48 hours to appear after a tracking number is created.

For orders shipped in multiple packages, each package may have a separate tracking number.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the shipment.

7. Split-Package Shipping

Selected SYKERUNS models, including X7 and X7-L when indicated on the product page, may be shipped in two separate packages:

  • Package A
  • Package B

The two packages may be handled separately by the carrier and may arrive on different days.

Package B may arrive approximately 1–3 business days after Package A, depending on carrier handling and local delivery conditions.

Please wait until both packages have arrived before reporting missing components or beginning full assembly.

Receiving only one package does not necessarily mean the order is incomplete or lost. Customers should review all tracking numbers included in the shipping confirmation.

If the second package has not arrived and its tracking information has not updated within 3 business days after the first package is delivered, please contact support@sykerunsport.com for assistance.

8. Address Changes and Order Modifications

Before Shipment

If you need to correct or change the shipping address, please contact support@sykerunsport.com as soon as possible.

We will try to assist before the order is transferred to the carrier, but changes are not guaranteed once warehouse processing has begun.

After Shipment

Once an order has shipped, address changes, delivery holds, rerouting requests, model changes, and color changes are generally not available through SYKERUNS.

If the carrier permits a customer-requested delivery change, any actual carrier fee must be disclosed to and approved by the customer before it is applied.

Customer-requested changes may delay delivery and may affect carrier tracking or delivery estimates.

9. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address, phone number, and email address at checkout.

If an order is refused, returned to sender, or becomes undeliverable because of an incorrect or incomplete address provided by the customer, the actual carrier return or reshipment cost may apply.

Any applicable carrier charge will be disclosed and itemized before it is deducted from a refund or charged for reshipment.

For one complete bike order, the combined return shipping deduction will not exceed $180 per unit, including both cartons when the model is shipped in two packages.

SYKERUNS does not charge a separate handling fee, administrative fee, or restocking fee for an approved return-to-sender refund.

10. Refused Delivery

If a customer refuses delivery for a reason unrelated to a verified defect, confirmed shipping damage, or an incorrect item sent by SYKERUNS, the shipment may be treated as a non-quality-related return.

The actual carrier return shipping cost, subject to the limits stated in Section 14, may be deducted from the refund after the shipment is returned and inspected.

No separate refusal fee, handling fee, administrative fee, or restocking fee is charged.

11. Delayed, Missing, Lost, or Stolen Packages

If tracking shows no meaningful movement for an extended period, or the package has not arrived after the estimated delivery window, please contact support@sykerunsport.com.

We may ask the carrier to investigate the shipment. Carrier investigations and claim timeframes are controlled by the carrier and may require additional time.

If tracking shows “delivered” but the package cannot be located, customers should:

  • Check the delivery area, garage, side door, reception desk, mailroom, and other secure locations.
  • Ask household members, neighbors, building management, or reception staff whether they accepted the package.
  • Contact the carrier using the tracking number.
  • Contact SYKERUNS promptly if the package remains missing.

If the carrier confirms delivery to the correct address but the package cannot be located, a refund or replacement is not issued automatically. SYKERUNS will review the carrier's delivery evidence, available tracking records, customer-provided information, and applicable law before determining an appropriate resolution.

Customers are encouraged to select a secure delivery location and promptly retrieve high-value shipments after delivery.

12. Shipping Damage, Missing Components, or Incorrect Items

Please inspect the package and product as soon as reasonably possible after delivery.

Please report visible shipping damage, missing components, or an incorrect product within 7 days of delivery whenever reasonably possible so that SYKERUNS can submit a timely carrier or warehouse claim.

A manufacturing defect discovered after the first 7 days may still be eligible for assistance under the applicable SYKERUNS Limited Warranty and applicable law.

Please provide:

  • Order number
  • Tracking number
  • A clear description of the issue
  • Photos or videos showing the affected product or part
  • Photos of the outer carton, inner packaging, shipping label, and visible carrier damage

Please keep all original packaging, damaged parts, labels, and related documents until the review is complete.

Minor scratches, dents, tears, or wear to the outer shipping carton alone do not qualify for free replacement or refund when the product itself is not damaged and remains safe and functional.

If shipping damage, missing components, or an incorrect shipment is confirmed, SYKERUNS may provide replacement parts, repair support, exchange, product replacement, an approved free return, or another appropriate remedy depending on the circumstances.

Partial compensation may be offered only when appropriate and will be applied only after the customer agrees to the proposed amount and resolution in writing.

For a confirmed shipping damage claim, missing component claim, or incorrect item sent by SYKERUNS, the customer will not be charged the approved return shipping cost.

13. Delivery Appointments, Signatures, and Large Packages

Some large, heavy, or high-value shipments may require a delivery appointment, signature, direct signature, adult recipient, or customer availability.

Customers are responsible for responding to reasonable carrier calls, text messages, emails, or appointment requests.

Repeated missed appointments, refusal to coordinate delivery, or failure to respond to the carrier may cause delays or return-to-sender handling.

Carrier signature and appointment requirements may vary by destination, package value, package size, and carrier policy.

14. Return Shipping Costs

This section is provided to keep the Shipping & Delivery Policy consistent with the SYKERUNS Return & Refund Policy.

If a return is caused by a verified product defect, confirmed shipping damage, missing components, or an incorrect item sent by SYKERUNS, SYKERUNS will cover the approved return shipping cost.

For a non-quality-related return, the customer is responsible for the actual return shipping cost.

The maximum return shipping deductions are:

  • Complete electric bike: Up to $180 per unit.
  • Accessory: Up to $30 per item.
  • Unopened and unused battery: Up to $100 per item.

These amounts are return shipping limits only. They are not restocking fees.

SYKERUNS does not charge a separate restocking fee, handling fee, or administrative fee for an approved return.

For models shipped in two cartons, including X7 and X7-L, the combined return shipping deduction for one complete bike will not exceed $180 per unit.

Before a non-quality-related return is authorized, our support team will provide the return instructions and estimated return shipping cost. The actual return shipping cost, not exceeding the applicable amount listed above, may be deducted from the refund.

Return Label and Payment Method

For an approved non-quality-related return, SYKERUNS may provide or arrange a prepaid return shipping label. If a prepaid label is provided, the actual label cost, not exceeding the applicable limit stated above, may be deducted from the refund.

If SYKERUNS authorizes the customer to purchase return shipping directly, the customer pays the carrier directly and no separate return-label deduction will be made by SYKERUNS.

Customers must not arrange a complete-bike return without written approval, because the authorized carrier, return address, packaging method, and number of cartons may differ from the original shipment.

Do not return any product without written authorization. The authorized return address may be different from the original shipping address.

For an approved return, SYKERUNS initiates the refund within 7 business days after the returned item has been received, inspected, and approved. The customer's payment provider may require additional time to post the credit, which should normally appear within 15 business days after approval.

For complete eligibility requirements, procedures, inspection rules, deductions, and refund timing, please review the SYKERUNS Return & Refund Policy.

15. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with:

If there is a conflict regarding return eligibility, return shipping costs, deductions, or refund processing after delivery, the Return & Refund Policy controls.

16. Contact

Legal Business Operator:
Sykes Trading Limited

Business Address:
RM 211, 7/F, LANE UP
4 KIN FAT LANE
TUEN MUN, HONG KONG SAR


U.S. Fulfillment Warehouse(3PL):
8599 Rochester Ave, Suite 100
Rancho Cucamonga, CA 91730
United States

The U.S. fulfillment facility is used for inventory storage and order fulfillment. It is not the registered office or legal business address of Sykes Trading Limited and is not automatically an authorized customer return address.

Brand: SYKERUNS

Email: support@sykerunsport.com

Phone: +1 626-492-3482

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM PST

General Support Response Time: Within 24 business hours.